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Frequently Asked Questions

  • What types of experiences do you offer?
    We offer a wide range of experiences including adventure experience, diving experiences & courses, meditation retreats, and customized trips tailored to your preferences.
  • Are the experiences suitable for all age groups?
    Our experiences are designed to cater to various age groups, and we offer options suitable for groups, couples, solo travelers and families.
  • Can I customize my own trip?
    Yes, we offer the flexibility to customize your own trip. Our team will work closely with you to design an itinerary that matches your interests and preferences. Just visit our Create Your Own Page.
  • How do I get in touch with your customer support team?
    You can get in touch with our customer support team through our website's contact page, or by sending an email to We strive to respond promptly to all inquiries and provide the assistance you need.
  • Are international flights included in your packages?
    International flights are not included in our packages. However, we can assist you in finding the best flight options and provide recommendations.
  • Can you arrange airport transfer?
    Yes, airport transfers are included in all our packages.
  • What should I pack for my trip?
    We recommend packing comfortable clothing, suitable footwear, sunscreen, a hat, sunglasses, and any personal items you may need. Specific packing recommendations will be provided in your trip itinerary.
  • Is travel insurance included?
    Travel insurance is not included in our packages. We recommend obtaining travel insurance to cover any unforeseen circumstances or emergencies during your trip.
  • Can I bring my own diving equipment?
    Yes, you are welcome to bring your own diving equipment. However, we also provide high-quality diving equipment for rental if needed.
  • What languages do your guides speak?
    All our guides speak English and depending on your language we will add German or Arabic speakers as needed.
  • Can you accommodate dietary restrictions?
    Yes, we can accommodate dietary restrictions. Please inform us of any dietary requirements or allergies at the time of booking, and we will make the necessary arrangements.
  • Are the accommodations air-conditioned?
    Yes, the accommodations we provide are air-conditioned to ensure your comfort during your stay.
  • What is the group size for the trips?
    Our groups are private, so it will only be you and the group of people you are traveling with.
  • Are the trips suitable for solo-travellers?
    Yes, our trips are suitable for solo travelers. We create a friendly and inclusive environment that allows solo travelers to connect with like-minded individuals and make new friends.
  • Can I bring my own equipment for water sports activities?
    Yes, you are welcome to bring your own equipment for water sports activities. However, we also provide high-quality equipment for rental if needed.
  • How do I book a trip with Egyscapes?
    You can easily book a trip with Egyscapes by filling out the booking form in any of our experiences pages, or by contacting our customer support team.
  • How far in advance should I book?
    We recommend booking at least one month in advance to secure your preferred dates and ensure availability.
  • How do I make payments for my booking?
    You can make payments either with credit/debit card via a secure payment link provided by us or via bank transfer.
  • What is your cancellation policy?
    Our cancellation policy varies depending on the type of experience and the time of cancellation. Please refer to our terms and conditions or contact our customer support team for more information.
  • Are there any additional fees?
    Our prices are inclusive of the services and activities as mentioned in the itinerary. There are no hidden costs or additional fees.
  • Can I get a refund if my trip is affected by unforeseen circumstances?
    In the event that your trip is affected by unforeseen circumstances beyond our control, we will work with you to find a suitable solution, which may include rescheduling or providing a refund as per our terms and conditions.
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